Job Description

Customer Service Specialist 1 

Non-Union Position
WTR-Customer Service Water Services; Coupeville, Washington (US-WA)
Regular FT, Non-Exempt
Posting # 5713

About Us:

NW Natural Water owns and operates water and wastewater utilities in communities throughout Texas, Arizona, California, Idaho, Oregon, and Washington. Since 2018, we have acquired more than 30 utilities and today serve more than 190,000 people via 76,000 connections.

Our parent company, NW Natural Holding Company (NYSE: NWN) (NW Natural Holdings), is headquartered in Portland, Oregon and has been doing business for over 165 years. The company operates through NW Natural Gas Company (NW Natural), SiEnergy Operating (SiEnergy), NW Natural Water Company (NW Natural Water), NW Natural Renewables Holdings (NW Natural Renewables), and other business interests, serving a combined population of over 2.6 million people.

Position Summary:

Provide customer service to our Washington water services clients and their customers via phone calls, emails, and chat support. Provide water utility billing functions for our clients. 

Essential Duties & Responsibilities:

• Answer phone calls from customers & Clients and provide excellent customer service
• Direct phone calls to the appropriate party within the Coupeville office.
• File paperwork in office and deposit checks.
• Update billing software and generate utility bills for Client water systems.
• Deposit customer payments accurately.
• Assist with communication with field operators
• Create monthly billing reports for clients.
• Communicate work orders to operations supervisors for scheduling.
• Comply with all Company policies, procedures, and safety regulations.
• Comply with Company grooming and uniform policy.
• Complete tasks as requested by the Customer Service Supervisor. 
• Enter meter readings and use general quality control to ensure accurate readings. 

Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

Qualifications:

• 1 or more years customer service experience
• Ability to work in a fast paced environment
• Ability to multi task and work in an office environment
• Valid driver’s license (or obtain within 90 days if out-of-state), required certifications/endorsements, and satisfactory driving record. 

What we offer:

Health & Wellness –

• Rich health insurance benefits with competitive employer contribution
• Free access to an online wellness resources platform 

Work Life Balance -

• Accrue up to 15 Vacation Days annually
• 13 paid holidays
• 3 weeks paid parental leave

Financial -

• Competitive 401K company contribution and match 
• 15% discount on NW Natural stock through Employee Stock Purchase Program
• Up to $5250 a year in tuition reimbursement

Base hourly range: $19.16 - $26.82 per hour, depending on qualifications 

Application Process:   To be considered for this position, submit a complete electronic application including cover letter and resume via our website.

Deadline:  10/6/26

Disclosure: We are a drug free workplace and we comply with Federal Drug Free Workplace Act and Department of Transportation regulations. NW Natural Water participates in E-Verify. Individuals hired will have their Form I-9 information submitted to E-Verify. E-Verify is an Internet-based system that compares information from an employee’s Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

E-Verify Information
NW Natural participates in E-Verify. Individuals hired will have their Form I-9 information submitted to E-Verify. E-Verify is an Internet-based system that compares information from an employee’s Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

All applications must be submitted through NW Natural Water’s Electronic Application System. Resumes submitted via email, fax or mail will not be accepted in lieu of an electronic application.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

NW Natural Water does not accept unsolicited submissions or assistance from search firms for posted positions. Resumes submitted by search firms working under a valid and current written contract with NW Natural Water valid written Statement of Work in place for this position from NW Natural Water HR/Employment will be deemed the sole property of NW Natural Water. No fee will be paid in the event the candidate is hired by NW Natural Water as a result of the referral or through other means.

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